We are committed to providing you with premium emergency food. Because we are so confident in our products, and because we care so much about genuine customer satisfaction, we provide an easy return policy. We do accept returns if your order is in factory condition and unopened. We urge you to inspect your order upon receiving it, in order to ensure that your order was not mishandled during shipping. If so, we are happy to replace any damaged items free of charge. A 10% restocking fee is applied for returns.